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This training will provide you with basic and advanced training on dealing with employee complaints filed with the Equal Employment Opportunity Commission (EEOC), Illinois Department of Human Rights (IDHR), Illinois Department of Labor (IDOL), and the Illinois Labor Relations Board (ILRB). Learn about the different complaints filed, processing of the charges and response, penalties, current and emerging trends or cases, dealing with difficult situation and most of all, tips for completing responses and preventing charges.